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Please read the FAQ (Frequently Asked Questions) page before contacting us with your inquiry.

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- All replies to inquiries that are received on weekends or holidays will be answered on the following business day or later.
- Please note that it may take some time to respond to your inquiry depending on the content of your question, and in some cases, we may be unable to reply at all.
- Please note that we are only able to respond to issues communicated in English and Japanese.
- Users located in countries or regions that are not supported by the app are not eligible to receive customer support.
- If you agreed to receive emails from us, please ensure that you are able to receive emails from the @faq.konami.com domain.
- Please refrain from reusing, reposting, or otherwise repurposing the contents of our replies.
Note: Inquiries to the Yu-Gi-Oh! DUELIST POINT Official Website cannot be used to investigate or inquire about individual accounts within the app.
Each app has its own dedicated inquiry form, so make sure to use it when submitting your inquiry for that particular app.